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Privacy policy

We are committed to protecting your privacy. Talk to us through our contact details below  if you have any questions or problems regarding the use of your Personal Data and we will be happy to help you. By using this Website or our services, you consent to the processing of your personal data, as described in this Privacy Policy.



Personal data  – any information related to an identified or identifiable individual. Processing  – any operation or set of operations performed on Personal Data or on sets of Personal Data. Data subject  – a natural person whose personal data is being processed. Child  – a natural person under the age of 16.

Data protection principles

We promise to follow the following data protection principles:

  • Processing is legal, fair and transparent. Our processing activities have legal bases. We always consider your rights before processing personal data. We will provide processing information upon request.
  • Processing is limited to the purpose. Our Processing activities adjust to the purpose for which the Personal Data was collected.
  • Processing is done with minimal data. We only collect and process the minimum amount of personal data necessary for any purpose.
  • Processing is limited for a period of time. We do not store your personal data any longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to ensure the integrity and confidentiality of the data.

Rights of the data subject

The data subject has the following rights:

  1. Right to information – which means that you have the right to know if your Personal Data is being processed; What data is collected, where it is obtained from and why and by whom it is processed.
  2. Right of access – which means that you have the right to access data collected from / about you. This includes your right to request and obtain a copy of your collected Personal Data.
  3. Right of rectification – which means that you have the right to request inaccurate or incomplete rectification or deletion of your Personal Data.
  4. Right to delete – that is, in certain circumstances, you can request that your Personal Data be deleted from our records.
  5. Right to restrict processing – that is, when certain conditions apply, you have the right to restrict the processing of your personal data.
  6. Right to object to processing – that is, in certain cases, you have the right to object to the Processing of your Personal Data, for example, in the case of direct marketing.
  7. Right to object to automated processing – meaning that you have the right to object to automated processing, including profiling; and not be subject to a decision based solely on automated processing. This right can be exercised whenever there is a result of the creation of a profile that produces relative legal effects or that significantly affects it.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or, if possible, as a direct transfer from one Processor to another.
  9. Right to file a complaint – in the event that we refuse your request under the Access Rights, we will provide a reason for this. If you are not satisfied with the way your order was handled, please contact us.
  10. Right to help from  the supervisory authority – that is, you have the right to help from a supervisory authority and the right to other legal remedies, such as claiming damages.
  11. Right to withdraw consent – you have the right to withdraw any consent for the Processing of your Personal Data.


Data we gather

Information you provided to us  This can be your email address, name, billing address, home address, etc. – mainly the information needed to provide you with a product / service or improve your customer experience. We save the information you provide to us for comment or other activities on the Website. This information includes, for example, your name and email address in the case of when you fill out a form on our website. Information automatically collected about you It includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if any) etc. This information is used to improve your customer experience. When you use our services or look at the content on our website, your activities can be recorded. Information from our partners We have gathered information from our trusted partners, with confirmation that they have legal reasons to share this information with us. This is information that you have provided directly or that has been collected about you for other legal reasons. See the list of our partners  here  . Publicly available information We may collect information about you that is publicly available.

How we use your personal data

We use your Personal Data for legitimate reasons and / or with your consent. Based on the conclusion of a contract, compliance with contractual obligations or legitimate interest, we process your personal data for the following purposes:

  • To identify you;
  • To provide a service or send / offer a product;
  • To improve the customer experience (eg cookies)
  • Communicate for sales or billing;
  • Comply with a legal or contractual obligation;
  • To provide information on request (ex: Newsletter);
  • To send personalized offers * (from us and / or our carefully selected partners);
  • Manage and analyze our customer base (behavior and purchase history), in order to improve the quality, variety and availability of products / services offered / supplied;
  • conduct customer satisfaction questionnaires;
  • for other purposes, we ask for your consent;

We process your Personal Data to fulfill your obligations under the law and / or use your Personal Data for the options provided by law. We reserve the right to anonymize the Personal Data collected and to use that data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information collected about you for the time necessary for accounting purposes or other obligations under the law, but no longer. We may process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

  • The link between purposes, context and nature of personal data is suitable for further processing;
  • Additional processing would not harm your interests and
  • There will be adequate safeguard for processing.

We will inform you about any other processing and purposes.

Who can access your personal data

We do not share your personal data with strangers. In some cases , Personal Data about you is provided to our trusted partners in order to enable the provision of the service or to improve the customer experience. We share your data with:  Our processing partners:

  • Google Analytics

Our business partners:


Connected third parties:


We only work with processing partners who are able to guarantee an adequate level of protection for your personal data. We disclose your Personal Data to third parties or public officials when we are legally required to do so. We may disclose your Personal Data to third parties if you have consented or if there are other legal reasons for doing so.

How we protect your data

We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (like HTTPS). We use anonymization when appropriate. We monitor our systems for possible vulnerabilities and attacks. Our website has additional security, antivirus and firewall modules to ensure greater security of the data we store. Even if we do our best, we cannot guarantee the security of the information. However, we promise to notify the appropriate authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach. If you have an account, Children  We do not intend to collect or knowingly collect information from children. We do not target children in our services.

Cookies and other technologies we use

We use cookies and / or similar technologies to analyze customer behavior, administer the website, track users’ movements and collect information about users. This is done to personalize and enhance your experience with us. A cookie is a small text file stored on your computer. Cookies store information used to help the site work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may make it difficult to use certain functions. We use cookies for the following purposes:

  • Necessary cookies – these cookies are necessary for you to use some important features on our website, such as logging in. These cookies do not collect personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and allows you to provide more personalized features. For example, they can remember your name and email on comment forms, so you don’t have to re-enter that information the next time you comment or go to our website.
  • Analysis cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver ads relevant to you and your interests. In addition, they are used to limit the number of times you see an ad. They are usually placed on the website by advertising networks with the permission of the website operator. These cookies remind you that you have visited a website and that information is shared with other organizations, such as advertisers. Generally, targeting or advertising cookies are linked to the website functionality provided by the other organization.

You can remove cookies stored on your computer through your browser settings. Alternatively, you can control some third-party cookies using a privacy enhancement platform. For more information on cookies, visit  . We use Google Analytics to measure traffic to our site. Google has its own Privacy Policy, which you can review  here  . If you want to disable tracking by Google Analytics, visit the  deactivation page  of  Google Analytics  .

Contact Information

Managing Entity:

Helder Pinho

Supervisory authority:

National Data Protection Commission  Avenida D. Carlos I, 134 – 1 1200-651 Lisboa Tel. +351 213 928 400 – Fax: +351 213 976 832 – email:  Website:  Changes to this Privacy Policy  We reserve the right to make changes to this Privacy Policy. The last modification was made on April 11, 2020.


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